About the Maryland Department of Labor
Mission
The Maryland Department of Labor is committed to safeguarding and protecting Marylanders. We're proud to support the economic stability of the state by providing businesses, the workforce and the consuming public with high quality customer-focused regulatory, employment and training services.
Vision Statement
The Maryland Department of Labor (Labor) provides a predictable and inclusive regulatory environment through efficient and responsive processes. Labor safeguards Maryland's work environments through partnership, outreach, and educational programs that encourage ongoing improvements in workplace safety and health. We're fostering economic growth through our collaborative, comprehensive employment and job training programs that best ensure Maryland workers have the skills Maryland job creators need to succeed and grow into the future. Our vision for Maryland drives the work of the Department’s employees each and every day. For more information, visit labor.maryland.gov.
Customer Service Reports
Maryland Department of Labor's Customer Service Report Fiscal Year 2022
Maryland Department of Labor's Customer Service Report Fiscal Year 2021
Maryland Department of Labor's Customer Service Report Fiscal Year 2020
Maryland Department of Labor's Customer Service Report Fiscal Year 2019
Maryland Department of Labor's Customer Service Report Fiscal Year 2018
Maryland Department of Labor's Customer Service Report Fiscal Year 2017
Our Customer Service Promise
The state of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
- Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
- Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
- Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
- Accessible and Convenient: We will continue to simplify and improve access to information and resources.
- Truthful and Transparent: We will advance a culture of honesty, clarity and trust.
Complete a three question customer experience survey
The Maryland Department of Labor is an Equal Opportunity Employer/Program.
Auxiliary Aids and Services are Available Upon Request to Individuals with Disabilities
We hope you find your visit informative, useful and enjoyable!
